Just in case you are thinking of buying something from my shop here are all the details you probably would like to know. I use a drop ship company called Printful in order to print my products on demand. So if there is an issue with returns or damaged items this is how I can help.
After you purchase a digital product you will receive a download link via email to download your goods. To prevent theft, this link expires in 24 hours. If you fail to download in time please forward that email to support@gingercandetutorials.com to refresh the link.
All products are printed on demand and many are shipped out within 3 business days. One item checkouts ship the fastest. Things that are custom cut and sewn like leggings, crop tops, and other all over printed apparel take the longest since they are made from scratch.
When buying multiple kinds of products at checkout such as mugs and apparel, you should know that they are often sent separately since they are made at different facilities. Also, we want to make sure that each item is carefully packaged on its own to prevent breakage or damage.
Average shipping times: USA: 5-7 business days
If your order didn’t end up arriving, be sure to let me know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, I’d be happy to send you a replacement to the correct address.
If the shipping address was correct, get in touch with me at support@gingercandetutorials.com with your order information. That way I can try to replace your order by sending it to a new address to prevent it getting lost again.
The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.
To make this process go faster please provide photos of the unsatisfactory product, your order information, and email me support@gingercandetutorials.com so I can make it right.
There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is printed on demand, we don’t have storage or inventory to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
There are no refunds or returns for digital goods.
